Privacy Policy

When you use the Tonus shop website, you may entrust us with your personal data (personal data) for processing or storage. Any collection, processing and storage of your data will be done in accordance with the current regulations of the Republic of Serbia and the new European regulation on the protection of personal data, known as GDPR (General Data Protection Regulation).

Your privacy is important. That’s why we advise you to read this text carefully and get informed.

What types of personal data we collect

In order to provide you with services in accordance with the Rules and conditions of use of our site, as well as to ensure comfortable and safe use of the online store, we collect the following types of data.

Data about how you use the Tonus shop
We may save and in special cases process data on which pages you have visited, as well as which keywords you have used to search for content. We can save and in special cases process data about which site you came to the Tonus shop from, how long you stayed on the site and how often you visit our site.

Information about your devices
During the use of the Tonus shop website, we can collect and process data about the devices from which you access the website. This data may include the brand and type of device, the operating system and its version, unique identifiers of the device, and data about the Internet from which you access the Tonus shop website.

Information about your location
While using the Tonus shop website, we may collect and process data about your location, such as the IP address of your device.

Cookies and other similar technologies
When you access the Tonus shop website, we can use cookie technology and other similar technologies to identify your internet browser, i.e. to show you content adapted to your device. Using the Tonus shop website may result in the automatic saving of certain data on your device, such as cookies and application cache data needed for a more comfortable use of the website.

Nested content from other websites
Articles on this website may contain nested content (eg videos, photos, articles, etc.). Nested content from other websites behaves exactly the same as if your visitor visited another website.

Those websites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

For what purposes we collect your personal data

The website Tonus Shop may collect and process your personal data for various purposes. All the purposes mentioned in the following text are our legal obligation or contractual obligation to users, derived from the Rules and Conditions of Use of the Site (which regulates the provision of desired information society services to users and the realization of our legitimate interests).

User profiling
The data we collect using the Tonus shop site, for example data on which pages on the site users visit, can help us show them a better and more relevant product offer.

Ordering products
In case you order products from our website, you need to leave us your name, surname, address, place, contact phone number and contact email so that we can process the order properly. Communication between you and our server is encrypted and secure, and data is also protected in our database.

How we use your personal data

The website Tonus Shop collects and processes personal data exclusively in accordance with the applicable regulations of the Republic of Serbia, with the aim of providing information society services, protecting its own legitimate (business) interests, improving its services and user experience, protecting the interests of its users, preserving the safety of users, and preservation of public interest and public safety.

We can deliver your data to the competent state authority only with a properly worded order.

In certain cases arising from the Rules and conditions of use of the Tonus shop website, automatic decision-making may occur based on your data, i.e. automatic data processing.

The website Tonus Shop stores your personal data in databases and servers protected by modern security technologies, such as AES data encryption on the server and SSL encryption of your internet browser’s communication with the servers. We entrust access to your data and their processing exclusively to our employees who have undergone adequate internal training. The website Tonus Shop continuously implements measures to protect the security of your personal data, which include modern work processes, the use of modern security technologies, and physical security measures for servers and other equipment.

We store data for the duration necessary to ensure uninterrupted provision of services to users, i.e. performance of our contractual obligations from the Rules and conditions of use of the Tonus shop website. In particular, we will keep your personal data as long as you are a visitor to the Tonus shop website, that is, until you submit a request to delete your user account and personal data. After submitting such a request, we have a legal obligation to store certain data, for example identification, for 30 days before final deletion.

To collect and process any data for any purpose that is not covered by this policy, Tonus Shop will necessarily ask for your express consent, i.e. act in accordance with the applicable regulations of the Republic of Serbia.

In which cases we may share your personal data with third parties

Tonus Shop may share your identification data with third parties in the following cases:

  • Your express consent, for example in case you want to take advantage of an offer from a partner company.
  • According to the correctly formulated order of the competent state body.
  • When it is necessary to fulfill our obligation to you, i.e. to comply with the Rules and conditions of use of the Tonus shop website.

Certain data, based on your express consent, which you give by accepting the Rules and conditions of use of the Tonus shop site when visiting the site, can be automatically shared with specialized technological partners – data co-processors. These are trusted partners who help us achieve legitimate business interests and improve the services that Tonus Shop offers to users. These companies apply adequate security measures, and data will be accepted and processed based on the contract with the Tonus Shop website and in accordance with this policy. These can be:

  • Hosting providers, which ensure the operation of the server
  • Services for measuring the number of visitors, such as Google LLC of the USA and Facebook LLC of the USA.

It may happen that certain data, in a depersonalized form that guarantees absolute anonymity, i.e. guarantees that your personal identification is not possible, we share with partners such as marketing agencies and advertisers, or with the general public. For example, we may publicly publish market research, and reports on trends in the use of our services or general trends in user activity on the Internet.

What are your rights in relation to the personal data we collect

At any time, you have the right to access all of your personal data that we have collected, as well as the right to request that we provide you with all of your personal data that we store in accordance with the applicable regulations of the Republic of Serbia.

At any time, you have the right to change your data that is incorrect, as well as to withdraw the consent you previously gave to the processing of your data. You also have the right to request the deletion of your personal data at any time. Restrictions on this right exist in cases where the modification or deletion of your data may lead to the prevention of investigation, detection or prosecution of criminal offenses, as well as to the prevention of claims in civil disputes.

At any time, you have the right to access information about all purposes of data collection and processing on the Tonus shop website (this policy).

In the event of a breach of your data that may pose a risk to you, you have the right to be informed about it without delay.

In case you believe that one of your rights is threatened, you can file a complaint with the Commissioner for Personal Data Protection of the Republic of Serbia.

What happens if this policy changes?

This policy is subject to change. In case of significant changes, the Tonus Shop website will inform all users about the changes in an active way, through clearly visible notifications. In the event that any future changes to this policy imply a reduction of your rights, we will ask you for your express consent to continue using the Tonus shop website. In case of changes to this policy, all previous versions will be publicly available in the archive.